Terms of Service
Service terms for Autotrack Cloud, Cloud+SIM and FULL Kit early launch customers.
1. Agreement and trader
These terms govern Autotrack Cloud, Cloud+SIM, FULL Kits, websites and applications supplied by Autotrack, VAT/NIF PT232527385, [email protected]. Contact: [email protected].
2. Services
Autotrack provides GPS tracking software, reports, alerts, account sharing, device management, optional SIM connectivity and optional hardware kits. Service availability depends on internet connectivity, GPS signal, tracker hardware, mobile network coverage, SIM status and third-party providers.
3. Account responsibility
Customers are responsible for account credentials, authorized users, lawful installation, lawful tracking, correct tracker configuration and compliance with applicable road, employment, privacy and surveillance laws.
4. Acceptable use
The service must not be used for unlawful surveillance, stalking, harassment, tracking without authority, evading law enforcement, tampering with third-party vehicles/assets, network abuse or any illegal activity. Autotrack may suspend or terminate service where abuse is suspected.
5. Products
Cloud is a software subscription for compatible customer-owned trackers. Cloud+SIM is software plus SIM connectivity for compatible trackers, subject to fair use, coverage and activation rules. FULL Kit is a hardware, SIM and cloud package subject to inventory, production, QA and shipping.
6. Billing and renewal
Subscriptions are billed through Stripe or another supported payment processor. Renewal terms, prices, discounts and taxes are shown at checkout. Failed payment may lead to reminders, grace period, suspension, cancellation or archive according to product lifecycle rules.
7. SIM use
SIM service is for tracker data use only. Abuse, excessive usage, unsupported devices, resale, fraud or network misuse may result in throttling, suspension or termination. Coverage depends on provider availability and local networks.
8. Hardware
Hardware must be installed safely and according to device instructions. Autotrack is not liable for damage caused by incorrect installation, wiring, vehicle modification or misuse.
9. Returns and warranty
Returns, DOA, warranty, RMA and shipping rules are governed by the Returns & Warranty Policy.
10. Availability
Autotrack aims to provide reliable service but does not guarantee uninterrupted availability during early launch. Maintenance, provider outages, mobile-network issues, GPS limitations and force majeure may affect service.
11. Data and privacy
Personal data is processed under the Privacy Policy and, for business customers acting as controllers, the Data Processing Agreement where applicable.
12. Limitation of liability
Autotrack is not a theft-prevention guarantee, emergency service, law-enforcement service or safety-critical system. To the maximum extent permitted by law, liability is limited to fees paid for the affected service period, except where limitation is not allowed by law.
13. Changes
Autotrack may update these terms. Material changes should be communicated before they take effect where required.
14. Governing law
Portuguese law applies without removing mandatory consumer protections or access to competent courts.
Last updated: 2026-06-29.