Returns, Warranty and RMA Policy
Return, warranty and RMA rules for Autotrack physical products and early launch orders.
This page is the launch-readiness version of the Autotrack legal surface. It is intentionally practical for the controlled early-launch phase and should be reviewed by legal counsel before wider paid acquisition.
1. Scope
Applies to FULL Kits, Cloud+SIM Starter Packs, SIMs and physical accessories. Cloud-only subscriptions are digital services and follow the subscription/refund rules shown at checkout and required by law.
2. Delivery and inspection
Customers should inspect packages on delivery and report missing, damaged or defective items promptly. DOA reports should include order number, photos, device/SIM identifiers and description.
3. Consumer returns
For EU consumers, distance-selling withdrawal rights may apply. Final legal wording must be reviewed, especially for sealed SIMs, activated services, custom/provisioned hardware and digital-service performance started with consent.
4. Warranty
Hardware warranty covers manufacturing defects under applicable law. It excludes incorrect installation, water ingress outside device rating, tampering, modification, vehicle electrical faults, crash damage, misuse and normal wear.
5. RMA process
Customer contacts support; Autotrack validates order and issue; support attempts remote diagnosis; RMA is opened if needed; customer returns item if requested; Autotrack repairs, replaces, refunds or rejects according to findings and law.
6. SIM replacement
Lost, damaged, abused or deactivated SIMs may require replacement fees unless covered by warranty or goodwill.
7. Shipping costs
Shipping-cost responsibility depends on legal rights, warranty finding and customer location. Define final policy before launch.
Last updated: 2026-06-29.